On a recent cruise, a woman at my dinner table was miffed because her seat at the table was facing the revolving door of the kitchen.
She pouted most of the dinner because of this, whispering her dissatisfaction to her husband for all to hear.
This would be like attending a meeting with a customer and displaying dissatisfaction because the visitor’s parking lot was full or because you had to wait an extra five minutes while your customer dealt with an urgent issue.
If you were the customer, would you select that company to do business with you?
If you were seated at that dinner table, would you seek out that woman’s company again? Our own actions govern what our future holds.
When the choice presents itself, will you be the company that the customer wants to hear more from, or will you be the company that customers want to avoid?
